Xmodule installed but Kantu not identifying it


#1

I get the status updated: Not Installed, though it is installed on my machine.

Screenshot of the error: http://prntscr.com/lj4kid

I am on windows 7. This happens with both Chrome and Firefox.


#2

Strange. It should work just fine on Windows 7 (see my screenshot below). Is there anything special about your Windows 7 installation? (It is locked down in any way? Or some anti-virus software?..)

xmodules%20win7


#3

I have Sophos EndPoint installed on my system. I did not try outside of my network to check this issue with the AntiVirus.

Do you have any advise for Sophos EndPoint?

Thanks.


#4

We tested with Sophos Endpoint installed now. The installation works fine, and Kantu detects the installed XModules. So I guess the issue is something else, but I am not sure what.